Making your way through an airport can become rather stressful and quite demanding, that’s why Southend have now launched a scheme for those with hidden disabilities.
According to Travel Weekly, Southend have now started up a new scheme to aid all passengers that have a disability that could otherwise go unnoticed. This is done by giving them blue wristbands that will result in staff given extra assistance and any help that’s needed to those wearing the bands. This subtle sign will help make the overall experience a lot easier, in an environment that can be somewhat challenging for all. Those with conditions such dementia, autism or sight impaired can receive all the help they need.
The Benefit of the Scheme
Southend conferred with local charities and monitored the success of other similar schemes before launching their own. The idea behind it is to enable key staff to commit to those that are in need of extra help. The noisy and busy surroundings can be difficult for anybody, so it’s integral for anybody that needs some assistance to receive it.
- Those in need of extra assistance can approach any member of staff
- The bands can be assigned when you enter upon approaching a helpful member of Southend Airport
- The band will allow customers to ensure the best customer service and all-round assistance from the check-in to the departure gate.
- It gives chance for staff to make instructions clear and also allow more time for documentation and security checks
Gatwick Wins Autism Friendly Award
Southend aren’t the only UK airport that have been recognised for their efforts and schemes. Gatwick were recently awarded the Autism Friendly Award. It’s the first time that anybody has received this reward and it was given to Gatwick Airport after their incredible service and accommodation during 2016.
The prize took several aspects into consideration, and Gatwick won with their clear instructions, helpful staff and also training their staff to help those with hidden disabilities.
Implementing New Regimes
After setting an example to ensure that all those with autism and other hidden disabilities receive the care they need, it seems that Gatwick Airport have led by example. Southend will now use their new scheme in order to follow and it’s something that could well be used up and down the country. UK Airports can now cater for all of their passengers regardless of how busy